Excellent Service rendered to your Resources.
Help Desk is an online interface through which your employees can communicate various issues and get their queries and concerns resolved.Helpdesk module allows employees to raise queries which can be related to HR, Accounts, Admin or Payroll teams. It is a ticket based support system where an employee has to raise a ticket which will be inventoried until the specific authoritative personnel takes any action and gets the issue resolved. If the imitated tickets are not resolved within a particular time allocated then they are escalated to the next level where senior personnel would then handle the ticket. The major USP of this module is that the module can help to assess not only the employee potential but also key areas which need more focussed support.By providing employees with a single window for all their queries and bringing transparency to the resolution process the overall speed of response goes up significantly. It also leads to a higher level of employee satisfaction.
- Online access to employees to file tickets for HR requests.
- Options to assign support staff categorically
- Built in features like ticket status notifications
- Escalation and priority update
- Commenting system, rating feature and feedback options
- Ticket status monitoring and performance analysis reports
Automated process of generating the helpdesk tickets, creating helpdesk reports, automatically initiating help tickets from alerts and assigning tickets to respective staff.
Tickets not resolved are auto escalated to the next level and also can be reopened upon the employee’s discontent.
Based on the resolution tickets are classified into opened, closed, escalated or reopened tickets and all these tickets are recorded in the audit trail.
All the standard features are available on tablets and mobiles which make it all the more easier to access from anywhere and at anytime.