An internal help desk for your organization that can register track and escalate greviences both automatically and manually.
Whenever an employee has any interdepartmental or intradepartmental issue, a grievance, a request for additional stationary or loss of access card, help desk tickets can be issued to the respective department for a resolution. As the system is designed with escalation procedure, issues are resolved quickly.
Configuring Help Desk of Real-time Resolutions
Exenta HRMS offers an effective configurable Help Desk to resolve interdepartmental and intradepartmental conflicts and need for assistance. The organization can configure the departments or cross-functions, category of the support to be resolved and set the priority. The employee can provide as statement of the issue with the support of images or documents. The organization can also set the escalation process and SLA for the tickets.