Whenever an employee has any interdepartmental or intradepartmental issue, a grievance, a request for additional stationary or loss of access card, help desk tickets can be issued to the respective department for a resolution. As the system is designed with escalation procedure, issues are resolved quickly.

help desk

Configuring Help Desk of Real-time Resolutions

Exenta HRMS offers an effective configurable Help Desk to resolve interdepartmental and intradepartmental conflicts and need for assistance. The organization can configure the departments or cross-functions, category of the support to be resolved and set the priority. The employee can provide as statement of the issue with the support of images or documents. The organization can also set the escalation process and SLA for the tickets.

Track the Tickets

The employee can manage and tickets and escalate if SLA is not met by any department. This utilizes a query engine to aid the user to filter the tickets.

Reports and Analytics

Departmental procedures can be altered for a better operation by understanding the nature and frequency of help desk tickets.

Key Features