An internal help desk that can register, track and escalate grievances both automatically and manually
The system allows you to build your own categories , like IT help desk or Payroll help desk , hr desk, based on the practices you have, the system allows you to also fix responsibility of handling categories, one or more people can be assigned to each category to manage it.
From raising tickets to automatically getting assigned to the right teams, getting reassigned if you cannot handle the ticket, auto escalation and reopening of a ticket is completely managed and automated
Build escalation Matrix for all your categories with a time bound level of escalation, set escalation Managers who would be Notified by email and also through alerts in the home page about ticket escalations and they would have access to Manage them